FAQs
Are you a GMP laboratory?
The Pharmaceutical Division at Lancaster Laboratories performs all work in accordance with cGMPs. We take compliance with cGMPs very seriously and provide training for our employees on a routine basis.
Are you registered with the FDA?
Yes, we are. Our registration number is 2513291, and we have had FDA inspections of our facility about every two years.
Can you handle controlled substances?
Yes, we're registered with the DEA (RL 0329068) and are approved to handle Schedules I through V. Please remember that controlled substances in Schedule I or II cannot be submitted to the laboratory without the DEA Form 222. Please call your project manager to request a form as well as prior to sending any schedule controlled substance.
Whom should I talk to when I call Lancaster Laboratories?
If you know that you or someone in your company has previously sent work to Lancaster Laboratories, you should ask to speak to your project manager. That person will be most familiar with your account. If you don't know your project manager's name, our operators can help you. If you're new to Lancaster Laboratories, ask to speak with someone in pharmaceutical business development.
How do I open an account with Lancaster Laboratories?
When you're ready to submit samples for testing, you can open an account with us by calling and asking for business development. A trained representative will discuss your project requirements and obtain the information needed to open an account. If necessary, this person will also prepare a quotation and send you the supplies you'll need.
Do you have specific requirements for submission of samples?
All samples for pharmaceutical analysis should be submitted with a signed copy of the quotation we prepared for you. (If you require a purchase order, please include that on the quotation or with your sample paperwork). Also, we'll need to know who should receive the invoice and who should receive the final report. We've developed a New Project Checklist that gives you a detailed overview of the sample submission process. It may be helpful as you plan your next project. Our Sample Submission Form is also a great tool when sending work to us.
Can you pick up samples at my facility?
Lancaster Laboratories provides pick-up service to clients within our same-day courier service area. The benefit to you is that your samples return to the laboratory the same day they are picked up, and you don't have to deal with packing samples for travel via an overnight courier. Our service area for pick-up includes: central and eastern Pennsylvania, Delaware, New Jersey and Maryland. You can get more details by calling your project manager or our Transportation Department.
What are your business hours?
Lancaster Laboratories operates three work shifts; however, our business hours are from 8:00 a.m. to 5:00 p.m. (Eastern Standard Time), Monday through Friday. During these hours, your project manager or technical project coordinator is available to discuss your projects. Samples can be dropped off at our facility anytime, seven days a week.
Besides the telephone, phone, and fax, are there other ways that I can communicate with Lancaster Laboratories?
You can e-mail us. All of our business development staff, project management staff, managers, and technical leaders have Internet e-mail addresses. We'll be happy to provide on-line addresses for the people you will be working with.
Do you subcontract work?
Due to the compliance issues involved, Lancaster Laboratories does not subcontract any pharmaceutical work without client approval.
Do you have stability chambers on-site?
Lancaster Laboratories has a variety of stability storage chambers (22) in a locked and controlled-access building next to the main laboratory building. Our chambers meet the current ICH guidelines. And we can customize chamber conditions to meet your particular requirements.
Can I audit your facility?

Lancaster Laboratories welcomes your audit. We're proud of our staff and facility and believe that an on-site visit can be an important tool when choosing a contract laboratory. A visit gives you a chance to tour our laboratory areas, meet with our QA staff to review our SOPs and QA program, and discuss specific projects with our technical staff. The first one-day audit of our facility is complimentary. If you're unable to visit, we can supply you with a copy of our Pharmaceutical Sciences Qualification Manual. It will give you a thorough overview of our quality operations.