We strive to provide the highest quality data achievable
by:
Describing
clearly and accurately all activities performed; documenting
"real time" as the task is carried out; understanding
that it is never acceptable to "back date" data
entries and should additional information be required at
a later date, the actual date and by whom the notation is
made must be documented.
Providing
accountability and traceability for each sample analyzed
through proper sample handling, labeling, preparation, instrument
calibration/qualification, analysis, and reporting; establishing
an audit trail that identifies date, time, analyst, instrument
used, instrument conditions, quality control samples (where
appropriate and/or required by the method), and associated
standard material.
Emphasizing
a total quality management process which provides accuracy,
and strict compliance with agency regulations and client
requirements, giving the highest degree of confidence; understanding
that meeting the requirements of the next employee in the
work flow process is just as important as meeting the needs
of external clients.
Providing
thorough documentation and explanation to qualify reported
data that may not meet all requirements and specifications
but is still of use to the client; understanding this occurs
only after discussion with the client on the data limitations
and acceptability of this approach.
Responding
immediately to indications of questionable data, out-of-specification
occurrences, equipment malfunctions, and other types of
laboratory problems, with investigation and applicable corrective
action; documenting these activities completely, including
reasons for decisions made.
Providing
a work environment that ensures accessibility to all levels
of management and encourages questions and expression of
concerns on quality issues to management.
We
each take personal responsibility to provide this quality
product while meeting the company's high standards of integrity
and ethics, understanding that improprieties, such as failure
to conduct the required test, manipulation of test procedures
or data, or inaccurate documentation will not be tolerated.
Intentional misrepresentation of the activities performed
is considered fraud and is grounds for termination.
