Our vision, "We make our clients heroes," puts into words what Lancaster Laboratories has been about since Day One. To help our external clients become heroes in their own worlds, we must provide excellent quality and service-elements that have been central to our mission from the beginning and are the foundation of our success.

Sometimes meeting requirements for large and complex projects calls for superhuman efforts-but that's where our people shine. Each year, about 30 percent of our employees are recognized with Hero-maker Awards for going the extra mile to provide service and quality for clients. Nominated for the award by co-workers, our internal heroes receive a star pin to fasten to their name tags, a small gift, and publicity to honor their starring role in clients' lives.