Once
you've selected Lancaster Laboratories for your project,
a project manager will be chosen to serve as your primary
point of contact. This staff member is responsible for communicating
your project requirements to the technical and support staff
at a formal project kick-off meeting held prior to the first
sample shipment. After that, weekly project forum meetings
are held to relay any new information about upcoming samples
and to allow technical staff to ask questions and seek clarification.
However, on a daily basis, if questions or issues arise
about your samples, your project manager will contact you
for clarification. Our technical staff is always available
to speak directly with the site project manager(s), offering
technical advice and consultation. Your project manager
will also:
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Receive
bottle order information and schedule delivery upon request |
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Instruct
our sample entry group on sample handling and specific log-in
procedures |
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Review
sample entry in the LIMS and compare it to your chain-of-custody
or request form for accuracy |
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Inform
you of any sample receipt problems |
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Disseminate
changes to analysis protocol, upon your written request |
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Inform
you of sample reporting status, offering interim and final
fax results |
