| Are
you a certified laboratory? |
| Lancaster
Laboratories holds certifications with 40 states for drinking
water and/or wastewater analyses. We participate in the
U.S. Environmental Protection Agency Water Supply (WS) and
Water Pollution (WP) proficiency programs for drinking water
and wastewater analyses, respectively. Each of these programs
provides test samples, which we analyze semi-annually. The
test results of these proficiency samples are available
for your review. |
| Are
you an EPA CLP contractor? |
| In the
past, Lancaster Laboratories was a major contract laboratory
for the U.S. Environmental Protection Agency. We currently
do not hold a contract in this program. Nevertheless, we
continue to provide our clients with analyses generated
using CLP protocols and CLP format data packages. |
| Which
federal program approvals do you have? |
| Under
the U.S. Department of Defense, Lancaster Laboratories has
project-based approval experience in compliance with the
requirements of the Naval Facilities Engineering Center
(NFESC), and the Missouri River Division (MRD) of the U.S.
Army Corps of Engineers. |
| Do
you perform air testing? |
| Lancaster
Laboratories has air testing capabilities. We have been
building a reputation for leadership and accuracy in air
emissions testing for more than 20 years. We can send you
a brochure that explains our ambient testing, stationary-source
testing, and other air quality testing services. |
| What
is your standard turnaround time? |
| Turnaround
of samples varies depending on the analyte(s), matrix, and
regulatory requirements of certain analyses. In general,
however, Lancaster Laboratories provides test results in
about 10 working days and data packages in 25 working days.
Rush analyses and data packages are available upon request,
depending upon present workload. |
| How
do I open an account with Lancaster Laboratories? |
| You can
open an account with us simply by calling our laboratory
and asking for business development or client services.
A trained representative will answer your questions on our
capabilities and discuss your project requirements. If you
have immediate needs, this person will prepare a quotation
and initiate a sample-container order for you. |
| Do
you have specific requirements for submission of samples? |
| All samples
submitted to Lancaster Laboratories must be accompanied
by a chain-of-custody form, a letter (which includes a purchase
order number), or a purchase order that enumerates the analyses
required. We can provide you with chain-of-custody forms
and directions for completing them. |
| Are
you able to pick up samples at my facility or job site? |
| Lancaster
Laboratories offers a turnkey sample pickup service to clients
within our Same-Day Courier service area. We can pick up
your test samples, pack them up if you choose, deliver them
to our labs, and have them logged in for analysis. And we
can do it all within a matter of hours. Our service area
for pickup includes central and eastern Pennsylvania, Delaware,
New Jersey, and Maryland. You can get more details from
a client services representative or by calling Steve Davies
in our Transportation Department. |
| What
are your business hours? |
| Lancaster
Laboratories operates three work shifts around the clock;
however, our business hours are from 8 a.m. to 5 p.m., Monday
through Friday. During these hours your client service representative
or project manager is available to discuss your projects.
These people can make themselves available at other times
if your project warrants communication outside of normal
business hours or on weekends. Samples can be dropped off
at our facility anytime, day or night, seven days a week.
|
| Besides
the telephone, mail, and fax, are there other ways that
I can communicate with Lancaster Laboratories? |
| Yes, you
can e-mail us. All of our account managers, business development
representatives, project managers, client service representatives,
and several of our technical professionals have Internet
e-mail addresses. We would be happy to provide you the addresses
for any of the people you wish to write. Our e-mail address
for environmental information is env@lancasterlabs.com.
|
| Do
you receive samples from outside the U.S.?
|
| Lancaster
Laboratories analyzes samples from all parts of the world.
To receive soil samples from outside the U.S., we have a
Quarantine Soil Permit that is issued by the U.S. Department
of Agriculture. |
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